The 4 cornerstones of great customer service - The JobNetwork

The 4 cornerstones of great customer tafelgeschirr - The JobNetworkChances are, if youre interviewing for a position in customer servicewhether as a customer service rep or aelendher service roleyoull be asked to define good customer service or to describe what good customer service means to you. This is one of the most typical questions (right up there with tell us about your strengths and weaknesses) for this type of position, so you should definitely be prepared to answer itand answer it well. googletag.cmd.push(function() googletag.display(div-gpt-ad-1467144145037-0) ) Dont panic. Heres a primer for how to tackle your answer prep for this golden question. Make sure your answer contains elements from each of these major sections.Awareness/ExpertiseWhatever the product or company youre representing, its best to have knowledge of it inside and out. Thorough intelligence about what it is youre selling or supporting is an absolute must to deliver quality service to customers, whether youre dealing with books, food, drinks, technology, ads, widgets, websites, or designer shoes. Mention the pride you take in knowing your product and inventory inside and outthats how you help consumers make the satisfying choices that will keep them coming back.DemeanorFirst and foremost, good customer service involvesa good attitude. Greeting and farewell-ing customers with a warm smile or a genuinely friendly gesture are crucial for first and final impressions. Be sure to mention friendliness, helpfulness, and willingness to go the extra mile. Highlight how youre not the type to just go through the motions, and how youre willing to accept responsibility and blame and fix things whenever you can.EfficiencyIts not enough to just be friendly and pleasant you also have to get things done. Mention how much you value your customers and your companys time. Your promptness, reliability, and efficiencyparticularly under fireare all good to describe. Talk about how you have a deal with sp ecific situations from your past in a timely and graceful way.Problem-solvingCustomer service almost always involves a bit of conflict now and again. Sometimes you have to deal with problematic customers, and sometimes you need to solve particularly tricky problems for customers as they come up. Paint yourself as someone who will think outside of the box for a solution, and be prepared to describe how you have done this in the past.Your ideal answer to this common question will cover all these bases. To sound well-prepared and interesting, make sure to throw in a real-life anecdote or two with good examples of just how you were able to practice these four virtues in the past. Then, tie it all together by speaking about how and why they contribute to your overall impression of what makes good customer service (and what makes you so good at providing it). Youll impress with how well you prepared, and be one step closer to nabbing the job.

9 Things I Wish I Could Say To My Friends Who Dont Have Kids

9 Things I Wish I Could Say To My Friends Who Dont Have Kids Mom guilt is real, as motzu sichs feel guilty for working while their children are home or staying home with their children while they feel they should be working. Some mothers just feel guilty for how they choose to parent, debating whether or bedrngnislage theyre doing a good enough job, especially when others are quick to offer their unsolicited two cents.In fact, often, mothers feel guilt from the shame that other childless people place on them. Thats why we reached out to mothers to share what they wish they could say to their friends who have chosen not to have children.1. Dont say you understand.The number one thing that I would want to say to childless friends is,please stop telling me you understand, says Rebecca Green.You absolutely cannot understand the time constraints, the stress, even the joy or what it is like to raise a child, discipline a child, grieve with or over a child if you have never had a child. I a m not a doctor so I could never say to my doctor, I understand that procedure, diagnosis, treatment, etc.2. Things are different now, but I totenstill love you.My life is completely different now that I have a child that depends on me for everything 24/7, says Ashley C. I still love you and want to be in your life, but it has to look a little different temporarily while I take on this new role as mom. I promise I still think about you often. I may not be as available for happy hours/girls nights/impromptu events, but my love for you is the same it was pre-baby. If you want to spend time with me, it may need to be at a park/library playgroup/running errands, but you are ALWAYS welcome. I struggle with the loss of my identity and the ways friendships change after having a baby. I hope that you will still be there once I resurface from the depths of toddlerhood. I love you.3. Motherhood helped my career.Dont be afraid of what motherhood will do to your professional self, says Christine Michel Carter. Motherhood didnt hurt my career, it helped it. And I think you should be defined by motherhood. Motherhood shows leadership ability. For your personal brand, it validates your patience and problem solving skills. You ARE willing to take on new opportunities. You ARE willing to assess the situation and look at all possible solutions. That is motherhood on a daily basis We are constantly approached by these little people, who are our internal stakeholders. We have to think of all of the possible outcomes to please these stakeholders and set them up for success. The skills you acquire as a mother are undoubtedly transferable.4. Theres always time to work out.Fitness is one of my biggest passions in life and, in order to get my workouts in as a mompreneur, I have squeeze them in whenever I can, says Liz Jeneault, VP of marketing at Faveable. Ill even workout three separate times during a day if I have to (if, for example, Im unable to workout for a long chunk of time ins tead). I do anything possible to get my workouts in Ill even sacrifice sleep for it. Thats why when it comes to fitness, the one thing I wish I could tell my childless friends/family is that they dont have an excuse not to workout, because they have so much more free time on their hands Many people blame their busy schedule on being unable to workout. Im working from home, caring for my daughter full-time, looking after the house, and I still find time to workout each day I think my childless friends should just remember to always try to put their free time to good use Dont just lounge around because you dont have a child who keeps you constantly on the go, get up and move5. My time is not my own.The number one thing that I think, but dont say, to my childless friends is that your time is not your own anymore, says Erica Jabali, a blogger and copywriter with three kids. So, their casual requests to go to dinner or get a coffee actually require a ton of planning and grooming on my pa rt. From getting a sitter, to prepping for my time away, and then the extra grooming to feel like I wont embarrass myself in front of my still-cool, childless friends, so that I can sit there and listen to them complain about their last date while trying not to fall asleep or think about what my house will look like when I get home.6. Motherhood is worth it.Having children is wonderful there are perks to not, but being able to mother is so beautiful, and I love it, says Melanie Musson, a writer for 7. Leaving the kids isnt always easy.The number one thing I wish I could tell childless friends, and have them understand, is that it is very difficult for me to be apart from my daughter even when Im overwhelmed and exhausted, I still usually dont actually want to be away from her, says Natasha, a former classroom teacher turned WAHM and blogger at The Artisan Life. People assume that it is easy or no big deal to find someone to watch your child, but even if you can find quality, afford able care, it isnt easy to leave a young child with someone else. My young toddler still nurses frequently and has always refused a bottle. Even though shes a year old, if Im away from her for more than a couple of hours during the day, she wants to nurse all night long. Sacrificing my sleep simply isnt worth it for me to have dinner out or go to an event without my daughter.8. Enjoy this time.Enjoy this season of your life, says Keyona Grant. Take this time to really get to know your significant other and forge a deep bond. Create a bank of memories of just you two and do the things youve always dreamt of doing. Take those impromptu trips, sleep in on the weekends and just drive each other wild. Dont rush this season, embrace it.9. Let me complain.The number one thing I would want to say is please let me complain without judging me, says Emilia, blogger at --AnnaMarie Houlis is a feminist, a freelance journalist and an adventure aficionado with an affinity for impulsive solo travel . She spends her days writing about womens empowerment from around the world. You can follow her work on her blog, HerReport.org, and follow her journeys on Instagram her_report,Twitterherreport and Facebook.

The Most Ignored Fact Regarding Resume Writing Services Hudson Ohio Explained

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